Customer Service
Customer Service

How Can We Help You Today?

Search our help center, track an order, or reach our support team directly — we're here every step of the way.

Track an Order

Enter your order number or tracking ID to check the latest status.

Contact Options

Choose the Way You'd Like to Connect

Our support team is ready to help with orders, shipments, returns, and account questions.

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Fastest

Live Chat

Chat with a support specialist in real time, Monday–Friday.

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Direct

Phone Support

302 747 0598

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1 Business Day

Email Support

info@alpinefulfillment.net

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Self-Serve

Help Center

Browse guides on shipping, returns, and account management.

View FAQs
Frequently Asked Questions

Quick Answers to Common Questions

Can't find what you're looking for? Reach out using any of the contact options above.

How long does order fulfillment take? +

Most orders are picked, packed, and shipped within 24 hours of being received, Monday through Friday.

How do I track my shipment? +

Use the order tracking tool above with your order number or tracking ID, or check the confirmation email sent at the time of shipment.

What is your return policy? +

Returned items are inspected and restocked within 2–3 business days of arriving at our facility. Contact support to initiate a return.

Which carriers do you ship with? +

We work with a nationwide network of carriers and select the best option for cost and speed based on destination and package size.

How do I connect my store to Alpine Fulfillment? +

Our onboarding team will help you integrate Shopify, WooCommerce, Amazon, or other sales channels during setup.

What are your support hours? +

Our team is available Monday–Friday, 8:00 AM–5:00 PM PT. Live chat and email are monitored during these hours.

Still Need Help?

Send Us a Message

Fill out the form below and a member of our support team will get back to you within one business day.

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Facility Address

4949 S Macadam Ave #29
Portland, OR 97239-3912
United States

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Phone

302 747 0598

Email

info@alpinefulfillment.net

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Support Hours

Monday – Friday, 8:00 AM – 5:00 PM PT

Prefer to Talk It Through?

Our support team is one call away and ready to help resolve things quickly.

Call 302 747 0598